The Effect of Knowledge Sharing Partners, Leadership Support on the Success of Knowledge Management and Organizational Innovation Performance
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Abstract
This study aims to determine the effect of peer/peer knowledge sharing on the success of knowledge management. The influence of leadership support on the success of knowledge management Researched 100 SMEs domiciled in the city of Tangerang as research samples, which were selected using purposive sampling technique. Data collection techniques by distributing questionnaires via google form. The analysis technique uses SEM with the Smart PLS program. The results showed: Sharing knowledge of colleagues on the success of SME knowledge management did not have a significant effect; Leadership support on the success of knowledge management has a significant influence; Leadership support for peer knowledge sharing has a significant effect; The success of knowledge management has a significant influence on innovation performance.
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Rodhiah, R., & Nur Hidayah. (2022). The Effect of Knowledge Sharing Partners, Leadership Support on the Success of Knowledge Management and Organizational Innovation Performance. Economit Journal: Scientific Journal of Accountancy, Management and Finance, 2(3), 205-217. https://doi.org/10.33258/economit.v2i3.741
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References
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Akram, M.U., Chauhan, C., Ghosh, K. and Singh, A. (2019), “Knowledge management, sustainable business performance and empowering leadership: a firm-level approach”, International Journal of Knowledge Management, Vol. 15 No. 2, pp. 20-35.
Alegre, J., Sengupta, K. and Lapiedra, R. (2013), “Knowledge management and innovation performance in a high-tech SMEs industry”, International Small Business Journal: Researching Entrepreneurship, Vol. 31 No. 4, pp. 454-470.
Ali, A.A., Panneer Selvam, D.D.D., Paris, L. and Gunasekaran, A. (2019), “Key factors influencing knowledge sharing practices and its relationship with organizational performance within the oil and gas industry”, Journal of Knowledge Management, Vol. 23 No. 9, pp. 1806-1837.
Alvesson, M. (2019), “Waiting for Godot: eight major problems in the odd field of leadership studies”, Leadership, Vol. 15 No. 1, pp. 27-43.
Amayah, A.T. (2013), “Determinants of knowledge sharing in a public sector organization”, Journal of Knowledge Management, Vol. 17 No. 3, pp. 454-471.
Andries, P., De Winne, S. and Bos-Nehles, A. (2019), “Knowledge management practices for stimulating incremental and radical product innovation”, in Tuncdogan, A., Lindgreen, A., Volberda, H. and van den Bosch, F. (Eds), Strategic Renewal: Core Concepts, Antecedents, and Micro Foundations, Routledge, New York, NY.
Balkundi, P. and Kilduff, M. (2006), “The ties that lead: a social network approach to leadership”, The Leadership Quarterly, Vol. 17 No. 4, pp. 419-439.
Bavik, Y.L., Tang, M., Shao, R. and Lam, L.W. (2018), “Ethical leadership and employee knowledge sharing: exploring dual-mediation paths”, The Leadership Quarterly, Vol. 29 No. 2, pp. 322-332.
Cabrilo, S. and Dahms, S. (2018), “How strategic knowledge management drives intellectual capital to superior innovation and market performance”, Journal of Knowledge Management, Vol. 22 No. 3, pp. 621-648.
Caimo, A. and Lomi, A. (2015), “Knowledge sharing in organizations: a Bayesian analysis of the role of reciprocity and formal structure”, Journal of Management, Vol. 41 No. 2, pp. 665-691.
Casimir, G., Lee, K. and Loon, M. (2012), “Knowledge sharing: influences of trust, commitment and cost”, Journal of Knowledge Management, Vol. 16 No. 5, pp. 740-753.
Chae, H., Park, J. and Choi, J.N. (2019), “Two facets of conscientiousness and the knowledge sharing dilemmas in the workplace: contrasting moderating functions of supervisor support and coworker support”, Journal of Organizational Behavior, Vol. 40 No. 4, pp. 387-399.
Chiu, C.M., Hsu, M.H. and Wang, E.T. (2006), “Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories”, Decision Support Systems, Vol. 42 No. 3, pp. 1872-1888.
Darroch, J. (2005), “Knowledge management, innovation and firm performance”, Journal of Knowledge Management, Vol. 9 No. 3, pp. 101-115.
Del Giudice, M. and Della Peruta, M.R. (2016), “The impact of IT-based knowledge management systems on internal venturing and innovation: a structural equation modeling approach to corporate performance”, Journal of Knowledge Management, Vol. 20 No. 3, pp. 484-498.
Donate, M.J. and Sanchez De Pablo, J.D.S. (2015), “The role of knowledge-oriented leadership in knowledge management practices and innovation”, Journal of Business Research, Vol. 68 No. 2, pp. 360-370.
Dzenopoljac, V., Alasadi, R., Zaim, H. and Bontis, N. (2018), “Impact of knowledge management processes on business performance: evidence from Kuwait”, Knowledge and Process Management, Vol. 25 No. 2, pp. 77-87.
Edwards, J. S. (2017). Knowledge sharing: At the heart of knowledge management. In P. Jain & N. Mnjama (Eds.), Managing knowledge resources and records in modern organizations (pp. 1-14). Hershey, PA: IGI Global.
Galeazzo, A. and Furlan, A. (2019), “Good problem solvers? Leveraging knowledge sharing mechanisms and management support”, Journal of Knowledge Management, Vol. 23 No. 6, pp. 1017-1038.
Gerpott, F.H. and Ulrike, F. (2019), “Respectful leadership and followers’ knowledge sharing: a social mindfulness lens”, Human Relations, Vol. 73 No. 6, doi: 10.1177/0018726719844813.
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS). Semarang: Badan Penerbit Universitas Diponegoro.
Han, S.H., Yoon, D.Y., Suh, B., Li, B. and Chae, C. (2019), “Organizational support on knowledge sharing: a moderated mediation model of job characteristics and organizational citizenship behavior”, Journal of Knowledge Management, Vol. 23 No. 4, pp. 687-704.
Husted, K. and Michailova, S. (2002), “Diagnosing and fighting knowledge-sharing hostility”, Organizational Dynamics, Vol. 31 No. 1, pp. 60-73.
Ipe, M. (2003), “Knowledge sharing in organizations: a conceptual framework”, Human Resource Development Review, Vol. 2 No. 4, pp. 337-359.
Jiang, Y. and Chen, C.C. (2018), “Integrating knowledge activities for team innovation: effects of transformational leadership”, Journal of Management, Vol. 44 No. 5, pp. 1819-1847.
Keszey, T. (2018), “Boundary spanners’ knowledge sharing for innovation success in turbulent times”, Journal of Knowledge Management, Vol. 22 No. 5, pp. 1061-1081.
Kogut, B. and Zander, U. (1992), “Knowledge of the firm, combinative capabilities, and the replication of technology”, Organization Science, Vol. 3 No. 3, pp. 383-397.
Kulkarni, U.R., Ravindran, S. and Freeze, R. (2006), “A knowledge management success model: theoretical development and empirical validation”, Journal of Management Information Systems, Vol. 23 No. 3, pp. 309-347.
Lai, Y.L., Hsu, M.S., Lin, F.J., Chen, Y.M. and Lin, Y.H. (2014), “The effects of industry cluster knowledge management on innovation performance”, Journal of Business Research, Vol. 67 No. 5, pp. 734-739.
Le, B. and Lei, H. (2019), “Determinants of innovation capability: the roles of transformational leadership, knowledge sharing and perceived organizational support”, Journal of Knowledge Management, Vol. 23 No. 3, pp. 527-547.
Maak, T. (2007), “Responsible leadership, stakeholder engagement, and the emergence of social Capital”, Journal of Business Ethics, Vol. 74 No. 4, pp. 329-343.
Mardani, A., Nikoosokhan, S., Moradi, M. and Doustar, M. (2018), “The relationship between knowledge management and innovation performance”, The Journal of High Technology Management Research, Vol. 29 No. 1, pp. 12-26.
Metz, I., Kulik, C.T., Cregan, C. and Brown, M. (2017), “The manager as employer agent: the role of manager personality and organizational context in psychological contracts”, Personnel Review, Vol. 46 No. 1, pp. 136-153.
Mishra, M. and Pandey, A. (2019), “The impact of leadership styles on knowledge-sharing behavior: a review of literature, development and learning in organizations”, An International Journal, Vol. 33 No. 1, pp. 16-19.
Nahapiet, J. and Ghoshal, S. (1998), “Social capital, intellectual capital, and the organizational advantage”, Academy of Management Review, Vol. 23 No. 2, pp. 242-266.
Oe, H., Yamaoka, Y., and Sato, K. (2022), “Information dissemination in the age of globalisation: What arethe barriers and how can we help? Analysis of the results of a message-game experiment”, Journal of Management Information and Decision Sciences, Vol. 25 No. S6, pp. 1-11.
Yamaoka, Y., and Oe, H. (2021), “Examining the Effectiveness of the ‘Throwing Reach Model’ in Disseminating Information, Journal of Organizational Culture, Communications and Conflict, Vol. 25 No. 4, pp. 1-4.
Oyemomi, O., Liu, S., Neaga, I. and Alkhuraiji, A. (2016), “How knowledge sharing and business process contribute to organizational performance: using the fsQCA approach”, Journal of Business Research, Vol. 69 No. 11, pp. 5222-5227.
Oztekin, A., Delen, D., Zaim, H., Turkyilmaz, A. and Zaim, S. (2015), “The influence of knowledge management on financial and non-financial performance”, Journal of Information & Knowledge Management, Vol. 14 No. 02.
Rao Jada, U., Mukhopadhyay, S. and Titiyal, R. (2019), “Empowering leadership and innovative work behavior: a moderated mediation examination”, Journal of Knowledge Management, Vol. 23 No. 5, pp. 915-930.
Ritala, P., Olander, H., Michailova, S. and Husted, K. (2015), “Knowledge sharing, knowledge leaking and relative innovation performance: an empirical study”, Technovation, Vol. 35, pp. 22-31.
Sekaran, U., & Bougie, R. (2017). Research Methods for Business: A Skill-Building Approach (6th ed.). New York: John Wiley and Sons, Inc
Singh, S.K. (2008), “Role of leadership in knowledge management: a study”, Journal of Knowledge Management, Vol. 12 No. 4, pp. 3-15.
Singh, S.K., Del Giudice, M., Tarba, S.Y. and De Bernardi, P. (2019a), “Top management team shared leadership, market-oriented culture, innovation capability, and firm performance”, IEEE Transactions on Engineering Management, in Press, doi: 10.1109/TEM.2019.2946608.
Singh, S.K., Gupta, S., Busso, D. and Kamboj, S. (2019b), “Top management knowledge value, knowledge sharing practices, open innovation and organizational performance”, Journal of Business Research, doi: 10.1016/j.jbusres.2019.04.040.
Srivastava, A., Bartol, K.M. and Locke, E.A. (2006), “Empowering leadership in management teams: effects on knowledge sharing, efficacy, and performance”, Academy of Management Journal, Vol. 49 No. 6, pp. 1239-1251.
Van Esch, E., Chiang, F. and Birtch, T.A. (2019), “To share or not to share: how deep-level similarity impacts expatriate knowledge sharing”, Academy of Management Proceedings, Vol. 2019 No. 1, p. 14256.
Wang, C. and Hu, Q. (2020), “Knowledge sharing in supply chain networks: effects of collaborative innovation activities and capability on innovation performance”, Technovation, Vol. 94-95, doi: 10.1016/j. technovation.2017.12.002.
Wang, Z., Sharma, N. and Cao, J. (2016), “From knowledge sharing to firm performance: a predictive model comparison”, Journal of Business Research, Vol. 69 No. 10, pp. 4650-4658.
Wang, Z. and Wang, N. (2012), “Knowledge sharing, innovation and firm performance”, Expert Systems with Applications, Vol. 39 No. 10, pp. 8899-8908.
Wang, Z., Wang, N. and Liang, H. (2014), “Knowledge sharing, intellectual capital and firm performance”, Management Decision, Vol. 52 No. 2, pp. 230-258.
Yamaoka, Y., and Oe, H. (2021), “Examining the Effectiveness of the ‘Throwing Reach Model’ in Disseminating Information”, Journal of Organizational Culture, Communications and Conflict, Vol. 25 No. 4, pp. 1-4.
Zaim, H., Gu¨ rcan, O¨. F., Tarım, M., Zaim, S. and Alpkan, L. (2015), “Determining the critical factors of tacit knowledge in service industry in Turkey”, Procedia – Social and Behavioral Sciences, Vol. 207, pp. 759-767.
Zaim, H., Muhammed, S. and Tarim, M. (2019), “Relationship between knowledge management processes and performance: critical role of knowledge utilization in organizations”, Knowledge Management Research & Practice, Vol. 17 No. 1, pp. 24-38, doi: 10.1080/14778238.2018.1538669.
Zaim, H., Tatoglu, E. and Zaim, S. (2007), “Performance of knowledge management practices: a causal analysis”, Journal of Knowledge Management, Vol. 11 No. 6, pp. 54-67.
Zhang, J., Jiang, H., Wu, R. and Li, J. (2018), “Reconciling the dilemma of knowledge sharing: a network pluralism framework of firms’ R&D alliance network and innovation performance”, Journal of Management, Vol. 45 No. 7, pp. 2635-2665.
Zhuge, H. (2002), “A knowledge flow model for peer-to-peer team knowledge sharing and management”, Expert Systems with Applications, Vol. 23 No. 1, pp. 23-30.
Akram, M.U., Chauhan, C., Ghosh, K. and Singh, A. (2019), “Knowledge management, sustainable business performance and empowering leadership: a firm-level approach”, International Journal of Knowledge Management, Vol. 15 No. 2, pp. 20-35.
Alegre, J., Sengupta, K. and Lapiedra, R. (2013), “Knowledge management and innovation performance in a high-tech SMEs industry”, International Small Business Journal: Researching Entrepreneurship, Vol. 31 No. 4, pp. 454-470.
Ali, A.A., Panneer Selvam, D.D.D., Paris, L. and Gunasekaran, A. (2019), “Key factors influencing knowledge sharing practices and its relationship with organizational performance within the oil and gas industry”, Journal of Knowledge Management, Vol. 23 No. 9, pp. 1806-1837.
Alvesson, M. (2019), “Waiting for Godot: eight major problems in the odd field of leadership studies”, Leadership, Vol. 15 No. 1, pp. 27-43.
Amayah, A.T. (2013), “Determinants of knowledge sharing in a public sector organization”, Journal of Knowledge Management, Vol. 17 No. 3, pp. 454-471.
Andries, P., De Winne, S. and Bos-Nehles, A. (2019), “Knowledge management practices for stimulating incremental and radical product innovation”, in Tuncdogan, A., Lindgreen, A., Volberda, H. and van den Bosch, F. (Eds), Strategic Renewal: Core Concepts, Antecedents, and Micro Foundations, Routledge, New York, NY.
Balkundi, P. and Kilduff, M. (2006), “The ties that lead: a social network approach to leadership”, The Leadership Quarterly, Vol. 17 No. 4, pp. 419-439.
Bavik, Y.L., Tang, M., Shao, R. and Lam, L.W. (2018), “Ethical leadership and employee knowledge sharing: exploring dual-mediation paths”, The Leadership Quarterly, Vol. 29 No. 2, pp. 322-332.
Cabrilo, S. and Dahms, S. (2018), “How strategic knowledge management drives intellectual capital to superior innovation and market performance”, Journal of Knowledge Management, Vol. 22 No. 3, pp. 621-648.
Caimo, A. and Lomi, A. (2015), “Knowledge sharing in organizations: a Bayesian analysis of the role of reciprocity and formal structure”, Journal of Management, Vol. 41 No. 2, pp. 665-691.
Casimir, G., Lee, K. and Loon, M. (2012), “Knowledge sharing: influences of trust, commitment and cost”, Journal of Knowledge Management, Vol. 16 No. 5, pp. 740-753.
Chae, H., Park, J. and Choi, J.N. (2019), “Two facets of conscientiousness and the knowledge sharing dilemmas in the workplace: contrasting moderating functions of supervisor support and coworker support”, Journal of Organizational Behavior, Vol. 40 No. 4, pp. 387-399.
Chiu, C.M., Hsu, M.H. and Wang, E.T. (2006), “Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories”, Decision Support Systems, Vol. 42 No. 3, pp. 1872-1888.
Darroch, J. (2005), “Knowledge management, innovation and firm performance”, Journal of Knowledge Management, Vol. 9 No. 3, pp. 101-115.
Del Giudice, M. and Della Peruta, M.R. (2016), “The impact of IT-based knowledge management systems on internal venturing and innovation: a structural equation modeling approach to corporate performance”, Journal of Knowledge Management, Vol. 20 No. 3, pp. 484-498.
Donate, M.J. and Sanchez De Pablo, J.D.S. (2015), “The role of knowledge-oriented leadership in knowledge management practices and innovation”, Journal of Business Research, Vol. 68 No. 2, pp. 360-370.
Dzenopoljac, V., Alasadi, R., Zaim, H. and Bontis, N. (2018), “Impact of knowledge management processes on business performance: evidence from Kuwait”, Knowledge and Process Management, Vol. 25 No. 2, pp. 77-87.
Edwards, J. S. (2017). Knowledge sharing: At the heart of knowledge management. In P. Jain & N. Mnjama (Eds.), Managing knowledge resources and records in modern organizations (pp. 1-14). Hershey, PA: IGI Global.
Galeazzo, A. and Furlan, A. (2019), “Good problem solvers? Leveraging knowledge sharing mechanisms and management support”, Journal of Knowledge Management, Vol. 23 No. 6, pp. 1017-1038.
Gerpott, F.H. and Ulrike, F. (2019), “Respectful leadership and followers’ knowledge sharing: a social mindfulness lens”, Human Relations, Vol. 73 No. 6, doi: 10.1177/0018726719844813.
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS). Semarang: Badan Penerbit Universitas Diponegoro.
Han, S.H., Yoon, D.Y., Suh, B., Li, B. and Chae, C. (2019), “Organizational support on knowledge sharing: a moderated mediation model of job characteristics and organizational citizenship behavior”, Journal of Knowledge Management, Vol. 23 No. 4, pp. 687-704.
Husted, K. and Michailova, S. (2002), “Diagnosing and fighting knowledge-sharing hostility”, Organizational Dynamics, Vol. 31 No. 1, pp. 60-73.
Ipe, M. (2003), “Knowledge sharing in organizations: a conceptual framework”, Human Resource Development Review, Vol. 2 No. 4, pp. 337-359.
Jiang, Y. and Chen, C.C. (2018), “Integrating knowledge activities for team innovation: effects of transformational leadership”, Journal of Management, Vol. 44 No. 5, pp. 1819-1847.
Keszey, T. (2018), “Boundary spanners’ knowledge sharing for innovation success in turbulent times”, Journal of Knowledge Management, Vol. 22 No. 5, pp. 1061-1081.
Kogut, B. and Zander, U. (1992), “Knowledge of the firm, combinative capabilities, and the replication of technology”, Organization Science, Vol. 3 No. 3, pp. 383-397.
Kulkarni, U.R., Ravindran, S. and Freeze, R. (2006), “A knowledge management success model: theoretical development and empirical validation”, Journal of Management Information Systems, Vol. 23 No. 3, pp. 309-347.
Lai, Y.L., Hsu, M.S., Lin, F.J., Chen, Y.M. and Lin, Y.H. (2014), “The effects of industry cluster knowledge management on innovation performance”, Journal of Business Research, Vol. 67 No. 5, pp. 734-739.
Le, B. and Lei, H. (2019), “Determinants of innovation capability: the roles of transformational leadership, knowledge sharing and perceived organizational support”, Journal of Knowledge Management, Vol. 23 No. 3, pp. 527-547.
Maak, T. (2007), “Responsible leadership, stakeholder engagement, and the emergence of social Capital”, Journal of Business Ethics, Vol. 74 No. 4, pp. 329-343.
Mardani, A., Nikoosokhan, S., Moradi, M. and Doustar, M. (2018), “The relationship between knowledge management and innovation performance”, The Journal of High Technology Management Research, Vol. 29 No. 1, pp. 12-26.
Metz, I., Kulik, C.T., Cregan, C. and Brown, M. (2017), “The manager as employer agent: the role of manager personality and organizational context in psychological contracts”, Personnel Review, Vol. 46 No. 1, pp. 136-153.
Mishra, M. and Pandey, A. (2019), “The impact of leadership styles on knowledge-sharing behavior: a review of literature, development and learning in organizations”, An International Journal, Vol. 33 No. 1, pp. 16-19.
Nahapiet, J. and Ghoshal, S. (1998), “Social capital, intellectual capital, and the organizational advantage”, Academy of Management Review, Vol. 23 No. 2, pp. 242-266.
Oe, H., Yamaoka, Y., and Sato, K. (2022), “Information dissemination in the age of globalisation: What arethe barriers and how can we help? Analysis of the results of a message-game experiment”, Journal of Management Information and Decision Sciences, Vol. 25 No. S6, pp. 1-11.
Yamaoka, Y., and Oe, H. (2021), “Examining the Effectiveness of the ‘Throwing Reach Model’ in Disseminating Information, Journal of Organizational Culture, Communications and Conflict, Vol. 25 No. 4, pp. 1-4.
Oyemomi, O., Liu, S., Neaga, I. and Alkhuraiji, A. (2016), “How knowledge sharing and business process contribute to organizational performance: using the fsQCA approach”, Journal of Business Research, Vol. 69 No. 11, pp. 5222-5227.
Oztekin, A., Delen, D., Zaim, H., Turkyilmaz, A. and Zaim, S. (2015), “The influence of knowledge management on financial and non-financial performance”, Journal of Information & Knowledge Management, Vol. 14 No. 02.
Rao Jada, U., Mukhopadhyay, S. and Titiyal, R. (2019), “Empowering leadership and innovative work behavior: a moderated mediation examination”, Journal of Knowledge Management, Vol. 23 No. 5, pp. 915-930.
Ritala, P., Olander, H., Michailova, S. and Husted, K. (2015), “Knowledge sharing, knowledge leaking and relative innovation performance: an empirical study”, Technovation, Vol. 35, pp. 22-31.
Sekaran, U., & Bougie, R. (2017). Research Methods for Business: A Skill-Building Approach (6th ed.). New York: John Wiley and Sons, Inc
Singh, S.K. (2008), “Role of leadership in knowledge management: a study”, Journal of Knowledge Management, Vol. 12 No. 4, pp. 3-15.
Singh, S.K., Del Giudice, M., Tarba, S.Y. and De Bernardi, P. (2019a), “Top management team shared leadership, market-oriented culture, innovation capability, and firm performance”, IEEE Transactions on Engineering Management, in Press, doi: 10.1109/TEM.2019.2946608.
Singh, S.K., Gupta, S., Busso, D. and Kamboj, S. (2019b), “Top management knowledge value, knowledge sharing practices, open innovation and organizational performance”, Journal of Business Research, doi: 10.1016/j.jbusres.2019.04.040.
Srivastava, A., Bartol, K.M. and Locke, E.A. (2006), “Empowering leadership in management teams: effects on knowledge sharing, efficacy, and performance”, Academy of Management Journal, Vol. 49 No. 6, pp. 1239-1251.
Van Esch, E., Chiang, F. and Birtch, T.A. (2019), “To share or not to share: how deep-level similarity impacts expatriate knowledge sharing”, Academy of Management Proceedings, Vol. 2019 No. 1, p. 14256.
Wang, C. and Hu, Q. (2020), “Knowledge sharing in supply chain networks: effects of collaborative innovation activities and capability on innovation performance”, Technovation, Vol. 94-95, doi: 10.1016/j. technovation.2017.12.002.
Wang, Z., Sharma, N. and Cao, J. (2016), “From knowledge sharing to firm performance: a predictive model comparison”, Journal of Business Research, Vol. 69 No. 10, pp. 4650-4658.
Wang, Z. and Wang, N. (2012), “Knowledge sharing, innovation and firm performance”, Expert Systems with Applications, Vol. 39 No. 10, pp. 8899-8908.
Wang, Z., Wang, N. and Liang, H. (2014), “Knowledge sharing, intellectual capital and firm performance”, Management Decision, Vol. 52 No. 2, pp. 230-258.
Yamaoka, Y., and Oe, H. (2021), “Examining the Effectiveness of the ‘Throwing Reach Model’ in Disseminating Information”, Journal of Organizational Culture, Communications and Conflict, Vol. 25 No. 4, pp. 1-4.
Zaim, H., Gu¨ rcan, O¨. F., Tarım, M., Zaim, S. and Alpkan, L. (2015), “Determining the critical factors of tacit knowledge in service industry in Turkey”, Procedia – Social and Behavioral Sciences, Vol. 207, pp. 759-767.
Zaim, H., Muhammed, S. and Tarim, M. (2019), “Relationship between knowledge management processes and performance: critical role of knowledge utilization in organizations”, Knowledge Management Research & Practice, Vol. 17 No. 1, pp. 24-38, doi: 10.1080/14778238.2018.1538669.
Zaim, H., Tatoglu, E. and Zaim, S. (2007), “Performance of knowledge management practices: a causal analysis”, Journal of Knowledge Management, Vol. 11 No. 6, pp. 54-67.
Zhang, J., Jiang, H., Wu, R. and Li, J. (2018), “Reconciling the dilemma of knowledge sharing: a network pluralism framework of firms’ R&D alliance network and innovation performance”, Journal of Management, Vol. 45 No. 7, pp. 2635-2665.
Zhuge, H. (2002), “A knowledge flow model for peer-to-peer team knowledge sharing and management”, Expert Systems with Applications, Vol. 23 No. 1, pp. 23-30.