The Impact of Complete Aviation Services on Airport Service Performance at Class III Numfor Airport
Keywords:
Airport Performance; Facility Development; Facility Utilization
Abstract
This study aims to analyze the development and use of Numfor Airport facilities, their impact on the performance of Numfor Airport, and the prioritized development and use of facilities at Numfor Airport. The research used mixed methods with the primary reliance on qualitative and quantitative data. While the qualitative data were obtained from interviews, the quantitative data were obtained from distributed questionnaires. The research participants and samples in this study amounted to 30 people, who were Numfor Airport employees, airline employees, and the public passengers. Quantitative data were processed using simple linear regression analysis. The results of the study show that 1) The development and utilization of facilities at Numfor Airport was far from optimal. 2) The development and utilization of facilities had a positive and significant effect on the performance of Numfor Airport. 3) It is necessary to prioritize the development and use of facilities at Numfor Airport for standardization of basic service facilities, procurement of the unavailable facilities, utilization of communication facilities, as well as procurement of special costs for transportation, postal and giro.
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Antwi, C. O., Fan, C., Ihnatushchenko, N., Aboagye, M. O., & Xu, H. (2020). Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction. Journal of Air Transport Management, 89, 101869. https://doi.org/10.1016/j.jairtraman.2020.101869
Ardiansyah, F. N., & Ridwanudin, O. (2019). The Influence of Airport Service Quality toward Passenger Satisfaction. 3rd International Seminar on Tourism (ISOT 2018), 370–374.
Ashford, N. J., Stanton, H. P. M., Moore, C. A., Coutu, P., & Beasley, J. R. (2013). Airport Operations. New York: McGraw Hill.
Bogicevic, V., Yang, W., Bilgihan, A., & Bujisic, M. (2013). Airport service quality drivers of passenger satisfaction. Tourism Review, 68(4), 3–18. https://doi.org/10.1108/TR-09-2013-0047
Halpern, N., & Graham, A. (2013). Airport Marketing. New York: Routledge.
Hannam, K., Sheller, M., & Urry, J. (2006). Editorial: Mobilities, Immobilities and Moorings. Mobilities, 1(1), 1–22. https://doi.org/10.1080/17450100500489189
Hong, S.-J., Choi, D., & Chae, J. (2020). Exploring different airport users’ service quality satisfaction between service providers and air travelers. Journal of Retailing and Consumer Services, 52, 101917. https://doi.org/10.1016/j.jretconser.2019.101917
Hong, S.-J., & Jun, I.-S. (2006). An evaluation of the service quality priorities of air cargo service providers and customers. World Review of Intermodal Transportation Research, 1(1), 55–68.
Humphreys, I., & Francis, G. (2002). Performance measurement: a review of airports. International Journal of Transport Management, 1(2), 79–85. https://doi.org/10.1016/S1471-4051(02)00003-4
Jiang, H., & Liang, T. (2019). Investigate airport service quality-A case study of airports in Shanghai. International Journal of Business, Economics and Management, 6(2), 61–75. https://doi.org/10.18488/journal.62.2019.62.61.75
Kim, M.-H., Park, J.-W., & Choi, Y.-J. (2016). A study on the effect of airport choice attributes on airport users’ satisfaction and behavioural intentions: The case of Gimpo International Airport. Journal of Airport Management, 10(2), 145–157.
Laksono, T. D., Kurniasih, N., Hasyim, C., Setiawan, M. I., & Ahmar, A. S. (2018). The Impact of Airport Performance towards Construction and Infrastructure Expansion in Indonesia. Journal of Physics: Conference Series, 954(1), 12015. https://doi.org/10.1088/1742-6596/954/1/012015
Mansur, A. Z., Setiawan, B., & Yahya, K. (2020). Studi Pelayanan dan Fasilitas Terminal Penumpang Bandar Udara di Ibukota Provinsi Kalimantan Utara. PADURAKSA: Jurnal Teknik Sipil Universitas Warmadewa, 9(2), 212–228. https://doi.org/10.22225/pd.9.2.1866.212-228
Nugroho, A. (2021). Study of Airport Service Quality and Profitability in Indonesia. Economics and Business Quarterly Reviews, 4(2), 172–188. https://doi.org/10.31014/aior.1992.04.02.354
Pandey, M. M. (2016). Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method. Journal of Air Transport Management, 57, 241–249. https://doi.org/10.1016/j.jairtraman.2016.08.014
Park, Y., & Ahn, S. B. (2003). Optimal assignment for check-in counters based on passenger arrival behaviour at an airport. Transportation Planning and Technology, 26(5), 397–416. https://doi.org/10.1080/03081060310001635887
Prentice, C., & Kadan, M. (2019). The role of airport service quality in airport and destination choice. Journal of Retailing and Consumer Services, 47, 40–48. https://doi.org/10.1016/j.jretconser.2018.10.006
Suárez-Alemán, A., & Jiménez, J. L. (2016). Quality assessment of airport performance from the passengers’ perspective. Research in Transportation Business & Management, 20, 13–19. https://doi.org/10.1016/j.rtbm.2016.04.004
Wang, Z., & Song, W.-K. (2020). Sustainable airport development with performance evaluation forecasts: A case study of 12 Asian airports. Journal of Air Transport Management, 89, 101925. https://doi.org/10.1016/j.jairtraman.2020.101925
Wiredja, D., Popovic, V., & Blackler, A. (2019). A passenger-centred model in assessing airport service performance. Journal of Modelling in Management, 14(2), 492–520. https://doi.org/10.1108/JM2-10-2018-0171
Wyman, O. (2012). Guide to Airport Performance Measures. Montreal: Airports Council International.
Yu, M.-M. (2010). Assessment of airport performance using the SBM-NDEA model. Omega, 38(6), 440–452. https://doi.org/10.1016/j.omega.2009.11.003
Zulaichah, Z. (2014). Pengaruh Fasilitas Bandar Udara Terhadap Kinerja Ketepatan Waktu Maskapai Penerbangan. Warta Ardhia, 40(4), 223–234.
Published
2023-02-21
How to Cite
Yulianto, Muhamad Sawir, & Soesilo Wibowo. (2023). The Impact of Complete Aviation Services on Airport Service Performance at Class III Numfor Airport. Britain International of Humanities and Social Sciences (BIoHS) Journal, 5(1), 59-72. https://doi.org/10.33258/biohs.v5i1.848
Section
Articles
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