The Influence of Satisfaction, Compensation, and Communication on Loyalty of Honorary Employees at the Class 2 Railway Engineering Center for Northern Sumatra Region
Abstract
The goal of this research was to examine the influence of satisfaction, compensation, and communication on the loyalty of honorary workers at the Class 2 Railway Engineering Center in the Northern Sumatra Region. This research examined a population of 71 honorary workers. The sample size was decided by the response rate, which reached 71 temporary workers. The data collection technique used was saturated sampling. Primary data was acquired using surveys and then analyzed using the SPSS Version 24 program. The research was conducted in 2022. The study made use of several linear regression models. The results suggested that, either partly or concurrently, satisfaction, reward, and communication all had a favorable and substantial influence on the loyalty of honorary workers at the Class 2 Railway Engineering Center for the Northern Sumatra Region. The satisfaction variable, which had the highest tally of 5.261, had the strongest effect on employee loyalty. Furthermore, satisfaction, compensation, and communication can explain and achieve 93.4 percent of employee loyalty, with the remaining 93.4 percent explained by other variables. Employee loyalty was shown to be integrally tied to work satisfaction, compensation, and communication.
Downloads
References
Dessler, G. (2017). Manajemen Sumber Daya Manusia. Edisi Kesepuluh, Jilid 2. Jakarta: PT. Indeks.
Dewi, N. A., Ulya, B., Siregar, S. A., & Harahap, J. M. (2020). Pengaruh Komunikasi Kerja Terhadap Loyalitas Pegawai Karyawan Pada PT Milano Kebun Marbau Labuhanbatu Utara. Kapital: Jurnal Ilmu Manajemen, 2(1), 65-81.
Fazrin, S. D., & Yusuf, M. (2021). Pengaruh kompensasi dan iklim organisasi terhadap loyalitas kerja pegawai. JURNAL MANAJEMEN, 13(2), 204-211.
Gultom, D. K., Arif, M., & Fahmi, M. (2020). Determinasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Melalui Kepercayaan. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(2), 171-180.
Hasibuan, M. S. (2017). Manajemen Sumber Daya Manusia, Edisi Revisi. Jakarta: Bumi Aksara.
Karim, A. D. (2020). Pengaruh Disiplin Kerja, Motivasi Kerja dan Kompensasi Terhadap Loyalitas Pegawai PT Kreasi Kuliner Kondang di Yogyakarta. JURNAL EKOBIS DEWANTARA, 3(3), 1-7.
Kartini, A. P., & Yunaningsih, A. (2020). Pengaruh Komunikasi Terhadap Loyalitas Karyawan Pada Kantor Pusat Perusahaan Daerah Air Minum (PDAM) Kabupaten Indramayu. Holistik Manajemen: Jurnal Manajemen, 1(1), 8-23.
Larastrini, P. M., & Adnyani, I. G. A. D. (2019). Pengaruh Kepuasan Kerja Lingkungan Kerja Dan Work–Life Balance Terhadap Loyalitas Karyawan. E-Jurnal Manajemen, 8(6), 3674-3699.
Ma’ruf, R. (2021). Pengaruh Kompensasi dan Work Life Balance Terhadap Loyalitas Karyawan. Psikoborneo: Jurnal Ilmiah Psikologi, 9(1), 110-120.
Manullang, M. & Manuntun, P. (2016). Metode Penelitian: Proses Penelitian Praktis. Bandung: Cipta Pustaka Media.
Mardiana, R., Widjajani, S., & Rahmawati, F. (2021). Pengaruh Kompensasi Terhadap Loyalitas Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening. VOLATILITAS, 3(4).
Purwanto, N. (2018). Manajemen Sumber Daya Manusia. Jakarta: PT Rajawali
Rafiah, K. K. (2019). Analisis Pengaruh Kepuasan Pelanggan dan Kepercayaan Pelanggan Terhadap Loyalitas Pelanggan dalam Berbelanja Melalui E-Commerce di Indonesia. Al Tijarah, 5(1), 46-56.
Razy, M. A., & Dewi, N. A. (2019). Pengaruh Komunikasi Kerja Terhadap Loyalitas Pegawai Karyawan Pada PT Milano Kebun Marbau Labuhanbatu Utara. Kapital: Jurnal Ilmu Manajemen, 1(2).
Rianto, H., & Aseandi, R. (2020). Comparative Study of Lazismu And Act Promotion Methods In Medan City. Accounting and Business Journal, 2(2), 22-30.
Rohana, T. (2020). Pengaruh Kepuasan terhadap Loyalitas Pelanggan. Jurnal Ilman: Jurnal Ilmu Manajemen, 8(1), 28-32.
Sidik, A. P. (2019). Rancangan Model Algoritma Hybrid Teknik Enkripsi Xor Dengan Kombinasi Mode Block Cipher CBC-ECB 512-Bits dan Algoritma RSA. Jurnal Teknik dan Informatika, 6(2), 1-7.
Sidik, A. P. (2021). Mendeteksi Penyakit Tuberculosis Dengan Algoritma Bayes. JSI: Jurnal Sistem Informasi (E-Journal), 13(2).
Sidik, A. P., Efendi, S., & Suherman, S. (2019). Improving One-Time Pad Algorithm on Shamir’s Three-Pass Protocol Scheme by Using RSA and ElGamal Algorithms. In Journal of Physics: Conference Series (Vol. 1235, No. 1, p. 012007). IOP Publishing.
Soegandhi, A. (2018). Manajemen Sumber Daya Manusia. Yogyakarta: PT Buku Seru.
Sugiyono. (2016). Metode Penelitian Manajemen. Bandung: Alfabeta.
Sujarweni, W. (2016). Kupas Tuntas Penelitian Akuntansi dengan SPSS. Yogyakarta: Pustaka Baru Press.
Suwarsito, S., & Aliya, S. (2020). Kualitas Layanan dan Kepuasan Serta Pengaruhnya Terhadap Loyalitas Pelanggan. Jurnal Ilmiah Bina Manajemen, 3(1), 27-35.
Thohiroh, S., & Syafaruddin, S. (2020). Pengaruh Komunikasi Efektif terhadap Loyalitas Guru di Sekolah Menengah Kejuruan Negeri Pertanian Terpadu Provinsi Riau. Jurnal Administrasi Pendidikan & Konseling Pendidikan, 1(2), 132-145.
WINATA, H. A. (2019). Peningkatan Efektivitas dan Efisiensi Lokomotif yang Menarik Kereta Siantar Express. (Doctoral dissertation, POLITEKNIK TRANSPORTASI DARAT INDONESIA-STTD).
.png)
_.gif)
_.gif)
