The Effects of Leadership, Competence, and Organizational Culture on Employee Performance Mediated By Employee Satisfaction
Keywords:
leadership; competence; organizational culture; job satisfaction; employee performance
Abstract
Improving employee performance is an important and mandatory thing to be realized, especially in local government organizations. This study aims to determine and analyze the influence of leadership, competence and organizational culture on employee performance mediated by employee job satisfaction. This research was conducted on the employees of the Department of Investment and One Stop Services (DPMPTSP) of Yapen Islands Regency with a population of 32 employees, where all employees were used as samples. The independent variables in this study are leadership, competence and organizational culture, while the dependent variable is employee performance mediated by job satisfaction. The research data was obtained by distributing questionnaires and then measuring the variables using a Likert scale. Furthermore, the data were analyzed using a Structural Equation Model (SEM) approach based on Partial Least Square (PLS), namely Smart-PLS version 3. The results showed that: 1) leadership had no significant effect on employee performance, but had a significant effect on job satisfaction; 2) competence has a significant effect on employee performance, but is not significant in influencing job satisfaction; 3) organizational culture has a significant effect on employee performance and job satisfaction; 4) job satisfaction has a significant effect on employee performance; 5) job satisfaction can mediate the relationship of leadership to employee performance, but cannot mediate the relationship of competence and organizational culture to employee performance.
Downloads
Download data is not yet available.
References
Al-Sada, M., Al-Esmael, B., & Faisal, M. N. (2017). Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar. EuroMed Journal of Business, 12(2), 163–188. https://doi.org/10.1108/EMJB-02-2016-0003
Bernardin, H. J., & Russel, J. E. A. (2013). Human Resource Management. New York: McGraw Hill.
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013). Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust. The Leadership Quarterly, 24(1), 270–283. https://doi.org/https://doi.org/10.1016/j.leaqua.2012.11.006
Chin, W. W. (2010). How to Write Up and Report PLS Analyses BT - Handbook of Partial Least Squares: Concepts, Methods and Applications. In V. Esposito Vinzi, W. W. Chin, J. Henseler, & H. Wang (Ed.), Handbook of Partial Least Square (hal. 655–690). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-32827-8_29
Chin, W. W., Peterson, R. A., & Brown, S. P. (2008). Structural Equation Modeling in Marketing: Some Practical Reminders. Journal of Marketing Theory and Practice, 16(4), 287–298. https://doi.org/10.2753/MTP1069-6679160402
Fitri, R., Marnis, M., & Garnasih, R. L. (2020). Pengaruh Kompetensi dan Diklat terhadap Kepuasan Kerja dan Kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Riau. Procuratio: Jurnal Ilmiah Manajemen, 8(3), 291–307.
Fried, Y., Shirom, A., Gilboa, S., & Cooper, C. L. (2008). The mediating effects of job satisfaction and propensity to leave on role stress-job performance relationships: Combining meta-analysis and structural equation modeling. International Journal of Stress Management, 15(4), 305.
Galup, S. D., Klein, G., & Jiang, J. J. (2008). The Impacts of Job Characteristics on is Employee Satisfaction: A Comparison between Permanent and Temporary Employees. Journal of Computer Information Systems, 48(4), 58–68. https://doi.org/10.1080/08874417.2008.11646035
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2 ed.). Los Angeles: Sage.
Johnson, S. D., & Bechler, C. (1998). Examining the relationship between listening effectiveness and leadership emergence perceptions, behaviors, and recall. Small Group Research, 29, 452–471. https://doi.org/10.1177/1046496498294003
Jusmin, A., Said, S., Bima, M. J., & Alam, R. (2016). Specific determinants of work motivation, competence, organizational climate, job satisfaction and individual performance: A study among lecturers. Journal of Business and Management Sciences, 4(3), 53–59. https://doi.org/10.12691/jbms-4-3-1
Kaiser, R. B., Hogan, R., & Craig, S. B. (2008). Leadership and the fate of organizations. In American Psychologist (Vol. 63, Nomor 2, hal. 96–110). American Psychological Association. https://doi.org/10.1037/0003-066X.63.2.96
Kawiana, I. P., Dewi, L. K. C., Martini, L., & Suardana, I. (2018). The influence of organizational culture, employee satisfaction, personality, and organizational commitment towards employee performance. International Research Journal of Management, IT and Social Sciences, 5(3), 35–45. https://doi.org/10.21744/IRJMIS.V5I3.666
Khaeriah, K., Razak, M., & Alam, S. (2020). Pengaruh Kompetensi, Kesadaran. Pelatihan, Infrastruktur dan Lingkungan Kerja terhadap Kinerja Pegawai Pada Dinas Penanaman Modal, Pelayanan Terpadu Satu Pintu dan Tenaga Kerja. Nobel Management Review, 1(1), 1–8.
Kojo, O., Tinangon, J. J., & Afandi, D. (2019). Analisis Penilaian Kinerja Sektor Publik (Studi Kasus Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Minahasa Tenggara). Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(3), 4281–4290.
Lobdell, C. L., Sonoda, K. T., & Arnold, W. E. (1993). The Influence of Perceived Supervisor Listening Behavior on Employee Commitment. International Listening Association. Journal, 7(1), 92–110. https://doi.org/10.1080/10904018.1993.10499116
Makawi, A. A., Pahlawan, B. R., Andika, D., & Prasetyaningtyas, S. W. (2020). Job Satisfaction as Mediator: The Role of Leadership Style and Organizational Culture on Employee Performance in Budget-Hotel. Journal of Research in Business, Economics, and Education, 2(6), 1427–1441.
Maryati, T., Astuti, R. J., & Udin, U. (2019). The effect of spiritual leadership and organizational culture on employee performance: The mediating role of job satisfaction. International Journal of Innovation, Creativity and Change, 9(3), 130–143.
Mazurchenko, A., & Maršíková, K. (2019). Digitally-Powered Human Resource Management: Skills and Roles in the Digital Era. Acta Informatica Pragensia, 8(2), 72–87.
Pudyaningsih, A., Dwiharto, J., & Ghifary, M. (2020). The role of work satisfaction as a mediation leadership on employee performance. Management Science Letters, 10(16), 3735–3740. https://doi.org/10.5267/j.msl.2020.7.039
Rahmat, M. A., Brasit, N., & Kadir, N. (2020). The Influence of Leadership Style and Work Discipline on Service Quality and Employee Performance in The Investment Office and One Stop Integrated Service in Makassar City. Hasanuddin Journal of Applied Business and Entrepreneurship, 3(4), 58–71.
Salman, M., Ganie, S. A., & Saleem, I. (2020). Employee Competencies as Predictors of Organizational Performance: A Study of Public and Private Sector Banks. Management and Labour Studies, 45(4), 416–432. https://doi.org/10.1177/0258042X20939014
Schein, E. H. (2004). Organizational Culture and Leadership. San Francisco, CA: Jossey-Bass.
Shahab, M. A., & Nisa, I. (2014). The influence of leadership and work attitudes toward job satisfaction and performance of employee. International Journal of Managerial Studies and Research, 2(5), 69–77.
Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for a superior performance. Wiley.
Subriah, S., Razak, M., & Alam, S. (2020). Pengaruh Motivasi Kerja, Kepemimpinan dan Disiplin Kerja terhadap Kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Teradu Satu Pintu Kabupaten Majene. Nobel Management Review, 1(1), 38–49.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta CV.
Sulantara, I. M., Mareni, P. K., Sapta, I. K. S., & Suryani, N. K. (2020). The Effect of Leadership Style and Competence on Employee Performance. European Journal of Business and Management Research, 5(5), 1–8. https://doi.org/10.24018/ejbmr.2020.5.5.494
Warokka, A. (2010). Estructura de propiedad y gobierno corporativo en las empresas asiáticas tras la crisis financiera de 1997. Revista de Responsibilidad Social de la Empresa 2(2), 141-179.
Wiadnyana, D. G. A., Gama, G., & Rismawan, P. A. E. (2021). Pengaruh Kecerdasan Emosional, Kedisiplinan dan Kompensasi terhadap Kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Gianyar. EMAS, 2(2), 1–15.
Yulianto, E., & Ali, H. (2017). Nilai Budaya Organisasi pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta dan Pengaruhnya terhadap Kepuasan Pelayanan Publik di Provinsi DKI Jakarta. Jakarta: Universitas Mercu Buana.
Bernardin, H. J., & Russel, J. E. A. (2013). Human Resource Management. New York: McGraw Hill.
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013). Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust. The Leadership Quarterly, 24(1), 270–283. https://doi.org/https://doi.org/10.1016/j.leaqua.2012.11.006
Chin, W. W. (2010). How to Write Up and Report PLS Analyses BT - Handbook of Partial Least Squares: Concepts, Methods and Applications. In V. Esposito Vinzi, W. W. Chin, J. Henseler, & H. Wang (Ed.), Handbook of Partial Least Square (hal. 655–690). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-32827-8_29
Chin, W. W., Peterson, R. A., & Brown, S. P. (2008). Structural Equation Modeling in Marketing: Some Practical Reminders. Journal of Marketing Theory and Practice, 16(4), 287–298. https://doi.org/10.2753/MTP1069-6679160402
Fitri, R., Marnis, M., & Garnasih, R. L. (2020). Pengaruh Kompetensi dan Diklat terhadap Kepuasan Kerja dan Kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Riau. Procuratio: Jurnal Ilmiah Manajemen, 8(3), 291–307.
Fried, Y., Shirom, A., Gilboa, S., & Cooper, C. L. (2008). The mediating effects of job satisfaction and propensity to leave on role stress-job performance relationships: Combining meta-analysis and structural equation modeling. International Journal of Stress Management, 15(4), 305.
Galup, S. D., Klein, G., & Jiang, J. J. (2008). The Impacts of Job Characteristics on is Employee Satisfaction: A Comparison between Permanent and Temporary Employees. Journal of Computer Information Systems, 48(4), 58–68. https://doi.org/10.1080/08874417.2008.11646035
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2 ed.). Los Angeles: Sage.
Johnson, S. D., & Bechler, C. (1998). Examining the relationship between listening effectiveness and leadership emergence perceptions, behaviors, and recall. Small Group Research, 29, 452–471. https://doi.org/10.1177/1046496498294003
Jusmin, A., Said, S., Bima, M. J., & Alam, R. (2016). Specific determinants of work motivation, competence, organizational climate, job satisfaction and individual performance: A study among lecturers. Journal of Business and Management Sciences, 4(3), 53–59. https://doi.org/10.12691/jbms-4-3-1
Kaiser, R. B., Hogan, R., & Craig, S. B. (2008). Leadership and the fate of organizations. In American Psychologist (Vol. 63, Nomor 2, hal. 96–110). American Psychological Association. https://doi.org/10.1037/0003-066X.63.2.96
Kawiana, I. P., Dewi, L. K. C., Martini, L., & Suardana, I. (2018). The influence of organizational culture, employee satisfaction, personality, and organizational commitment towards employee performance. International Research Journal of Management, IT and Social Sciences, 5(3), 35–45. https://doi.org/10.21744/IRJMIS.V5I3.666
Khaeriah, K., Razak, M., & Alam, S. (2020). Pengaruh Kompetensi, Kesadaran. Pelatihan, Infrastruktur dan Lingkungan Kerja terhadap Kinerja Pegawai Pada Dinas Penanaman Modal, Pelayanan Terpadu Satu Pintu dan Tenaga Kerja. Nobel Management Review, 1(1), 1–8.
Kojo, O., Tinangon, J. J., & Afandi, D. (2019). Analisis Penilaian Kinerja Sektor Publik (Studi Kasus Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Minahasa Tenggara). Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(3), 4281–4290.
Lobdell, C. L., Sonoda, K. T., & Arnold, W. E. (1993). The Influence of Perceived Supervisor Listening Behavior on Employee Commitment. International Listening Association. Journal, 7(1), 92–110. https://doi.org/10.1080/10904018.1993.10499116
Makawi, A. A., Pahlawan, B. R., Andika, D., & Prasetyaningtyas, S. W. (2020). Job Satisfaction as Mediator: The Role of Leadership Style and Organizational Culture on Employee Performance in Budget-Hotel. Journal of Research in Business, Economics, and Education, 2(6), 1427–1441.
Maryati, T., Astuti, R. J., & Udin, U. (2019). The effect of spiritual leadership and organizational culture on employee performance: The mediating role of job satisfaction. International Journal of Innovation, Creativity and Change, 9(3), 130–143.
Mazurchenko, A., & Maršíková, K. (2019). Digitally-Powered Human Resource Management: Skills and Roles in the Digital Era. Acta Informatica Pragensia, 8(2), 72–87.
Pudyaningsih, A., Dwiharto, J., & Ghifary, M. (2020). The role of work satisfaction as a mediation leadership on employee performance. Management Science Letters, 10(16), 3735–3740. https://doi.org/10.5267/j.msl.2020.7.039
Rahmat, M. A., Brasit, N., & Kadir, N. (2020). The Influence of Leadership Style and Work Discipline on Service Quality and Employee Performance in The Investment Office and One Stop Integrated Service in Makassar City. Hasanuddin Journal of Applied Business and Entrepreneurship, 3(4), 58–71.
Salman, M., Ganie, S. A., & Saleem, I. (2020). Employee Competencies as Predictors of Organizational Performance: A Study of Public and Private Sector Banks. Management and Labour Studies, 45(4), 416–432. https://doi.org/10.1177/0258042X20939014
Schein, E. H. (2004). Organizational Culture and Leadership. San Francisco, CA: Jossey-Bass.
Shahab, M. A., & Nisa, I. (2014). The influence of leadership and work attitudes toward job satisfaction and performance of employee. International Journal of Managerial Studies and Research, 2(5), 69–77.
Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for a superior performance. Wiley.
Subriah, S., Razak, M., & Alam, S. (2020). Pengaruh Motivasi Kerja, Kepemimpinan dan Disiplin Kerja terhadap Kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Teradu Satu Pintu Kabupaten Majene. Nobel Management Review, 1(1), 38–49.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta CV.
Sulantara, I. M., Mareni, P. K., Sapta, I. K. S., & Suryani, N. K. (2020). The Effect of Leadership Style and Competence on Employee Performance. European Journal of Business and Management Research, 5(5), 1–8. https://doi.org/10.24018/ejbmr.2020.5.5.494
Warokka, A. (2010). Estructura de propiedad y gobierno corporativo en las empresas asiáticas tras la crisis financiera de 1997. Revista de Responsibilidad Social de la Empresa 2(2), 141-179.
Wiadnyana, D. G. A., Gama, G., & Rismawan, P. A. E. (2021). Pengaruh Kecerdasan Emosional, Kedisiplinan dan Kompensasi terhadap Kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Gianyar. EMAS, 2(2), 1–15.
Yulianto, E., & Ali, H. (2017). Nilai Budaya Organisasi pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta dan Pengaruhnya terhadap Kepuasan Pelayanan Publik di Provinsi DKI Jakarta. Jakarta: Universitas Mercu Buana.
Published
2021-06-18
How to Cite
Triono Nugroho, Anita Erari, & Sandra Sukmaning Adji. (2021). The Effects of Leadership, Competence, and Organizational Culture on Employee Performance Mediated By Employee Satisfaction . Britain International of Humanities and Social Sciences (BIoHS) Journal, 3(2), 332-346. https://doi.org/10.33258/biohs.v3i2.454
Section
Articles
.png)
_.gif)
_.gif)
